Help in Antwerp

New in Antwerp

Welkomstpunt (Reception office)

You receive a warm welcome and an answer to any questions you may have about your wellbeing.

More information available on antwerpen.be.

Apply for a Groeipakket (Flemish child benefits)

Do you have children? Every child in Flanders is entitled to a Groeipakket. It’s a package of financial benefits tailored to each child in each family and contributes towards the cost of raising children.

The Groeipakket varies from child to child. The amount you receive depends on your specific situation.

Do you want to apply for a Groeipakket? Read the instructions in Ukrainian, English and Dutch.

Basic banking service

Belgian banks offer a basic banking service. You can open a basic bank account with a limited amount of money.

Do you want to open a bank account? Read the instructions in English.

Residence documents and financial support

Administratief onthaal (Administration reception desk)

After filling in the form for residence requests for Ukrainian citizens you will automatically receive an invitation for the administration reception desk.

More information available on antwerpen.be.

Advice on your residence

Do you have a question about Belgian nationality, family reunification, the asylum procedure, your residence permit, etc.?

At the office for permanent legal assistance for foreigners, you will receive legal advice.

For more information check atlas-antwerpen.be.

Financial support

If you have no income or a low income as Ukrainian war regugee, you can apply for financial support.

Read the information in Ukrainian and Dutch.

Return to Ukraine

Do you want to return to Ukraine? Fedasil can help you with that. For more information in English about returning to Ukraine, check info-ukraine.be.

Education, wellbeing and leisure

Welzijnspunt (Wellbeing information point)

The wellbeing information point provides information sessions and individual guidance that will help to answer your questions about:

  • learning Dutch
  • working and studying in Antwerp
  • a school for your child
  • where to find psychological help

How does Welzijnspunt help?

Refugees from Ukraine can be informed through:

  • information sessions ‘Welcome in Antwerp’
  • a personal appointment with a guidance counsellor about:
    • registering your child for a school
    • registering for Dutch courses for adults
    • personal guidance about residing and living in Antwerp, studying, working, hobbies and important organisations in Antwerp.

Guidance is provided by Atlas, integratie & inburgering Antwerpen and Centrum Algemeen Welzijnswerk (CAW) Antwerp.

How to book an appointment?

  • Register for information sessions. Read more.
  • Do you still have questions about your personal situation after the 2 information sessions? You can make an appointment with a guidance counsellor.

Where?

In Atlas
Carnotstraat 110
2060 Antwerpen

More information is also available on antwerpen.be.

Huis van het Kind

Do you want more information and advice about pregnancy, giving birth, taking care of babies and toddlers or raising children? Huis van het Kind helps to answers your questions.

Read the information about Huis van het kind in Ukrainian and Dutch.

Education in Flanders

Read the information from the Ministry of Education and Training about school education and higher education.

Meeting up with a buddy

Do you want to meet up with a volunteer, for example to have social interaction? You can contact the organisation Armen TeKort. Read the information in Ukrainian.

Eating at low prices in neighbourhood restaurants

Antwerp neighbourhood restaurants are restaurants that offer tasty, healthy and cheap meals. Find out more information in Ukrainian and Dutch.

Deaf and hard of hearing

Doof Vlaanderen helps dead and hard of hearing people from Ukraine. Read the information in Dutch or Ukrainian.

Work

VDAB

VDAB offers counselling to people looking for a job. New in Belgium? Read more on VDAB.be.

How can you register at VDAB? Read the leaflet in Ukrainian and Dutch.

Health

Zorgpunt (Healthcare point)

You get medical support.

More information available on antwerpen.be.

Health insurance fund

People who have temporary protection in Belgium can join a health insurance fund. It is up to you to choose a health insurance fund. You are entitled to increased reimbursements.

How to join a health insurance fund? How does a health insurance fund help you? You can find more information in this brochure of the city of Antwerp in Ukrainian and in Dutch.

The websites of the following health insurance funds provide information for Ukrainian refugees:

Vaccinations

Read the information about diseases and vaccines in Oekrainian.

Read the information about basic vaccination in Oekrainian.